RPA Software Bots Speed Up Processes For FMCG Companies

According to Gartner’s study, automation can save 25,000 hours of labor. Industries are increasingly adopting Robotic Process Automation (RPA) and Fast-Moving Consumer Goods (FMCG) industry definitely stands out. RPA in FMCG is especially because Fast-Moving Consumer Goods (FMCG) business has seen substantial development over the past 10 years. The patterns of demand and supply have changed along with consumer tastes. And satisfying and fulfilling the ever-changing demands of consumers is crucial to survive in this cutting-edge competition.

Many multinational corporations, including P&G, Coca-Cola, Hindustan Unilever, and many more, have automated their operations. RPA software program bots are doing an amazing job, because 55% of FMCG job consists of repetitive and rule-based tasks, and over 55% of them can be automated. Such as inventory management, work order management, business analytics, demand, and supply planning, invoice processing, return processing, and many more. RPA (Robotic Process Automation) allows the automation of these processes.

Introduction to Robotic Process Automation (RPA)

Software robotics, often known as robotic process automation (RPA), is a technology created to carry out particular tasks that are typically done by humans. This involves extracting data, moving files & folders, filling forms, and so on. RPA and AI are frequently compared, but to define RPA solely, RPA technology automates businesses with rule-based and repetitive workflows. Middle and back office processing facilities are typically those functions where RPA software program bots are used. It aims to boost efficiency, productivity, speed, and precision much beyond what human workers can achieve with manual labor. Since RPA software robots can readily carry out these tasks, human abilities can be used in higher-level tasks, increasing efficiency.

As an illustration of a use case, consider how an FMCG business in New Zealand, uses RPA to automatically upload documents in SAP and scale 200 stores while saving 9000 business hours. RPA has also been applied in many other fields, including workflow management, customer service management, accounting, and finance. In the following part, we'll go into further detail about the use cases of RPA in FMCG industry.

RPA Use Cases in FMCG industry

• Customer support management: Providing real-time information to customers and offering customer service around-the-clock has become crucial, particularly in e-commerce. RPA in FMCG can speed up and simplify customer support. The system tracks an order from the time it is placed and updates the customer in real-time. Even when the product is delivered, this process continues since a good customer care system will also gather client feedback following the transaction. Robotic process automation in FMCG makes it possible to save lots of time, money, and effort.

• Supply chain management: Global companies can move their products from suppliers to consumers, keep track of inventory levels, and track shipments to ensure items arrive on schedule when logistics and the supply chain are managed effectively. Automation of emails with RPA software bot would allow for better communication between clients, vendors, and distributors because it is crucial for the success of the supply chain. When an order is placed, shipped, delayed, or delivered, RPA software program can automate the sending of an email or text message on any platform. RPA is useful in monitoring inventory levels to make sure that FMCG businesses have adequate goods and services to satisfy demand.

• ERP management: An ERP controlled with RPA automates everything and reduces the need for manual intervention, from monitoring pricing changes, billing, staff vacancies, and the generation of reports like accounts payable and receivables. An automated ERP ensures that your business never runs out of resources by integrating inventory at the warehouse and sales at the POS.

• Accounting and Finance: Although qualified professionals have primarily supervised accounting and finance tasks over the years, technological advancements have prompted swifter actions, error reductions, and more efficient workflow. RPA in FMCG industry accomplishes this. In a time of digital transformation, RPA can be used to manage a wide range of functions, including consolidating account information, procure to pay, order to cash, account reconciliation, order to invoice processing, accounts payable and receivable management, and record to report cycles.

• Demand and supply planning: Organizations develop a supply plan to meet consumer demand for a certain good or service based on that demand. This was traditionally done by data collection, data standardization, simulations, and other similar processes. Since this was done manually, guessing played a big part in the structure as well. Automation of demand-supply planning is possible in the FMCG sector with RPA. Additionally, the business could make data-driven decisions for supplier management, capacity management, customer support, and asset management.

Wrap up!

At Eastern Software Solutions, we provide end-to-end robotic process automation services, where we handle both functional and technological aspects, resulting in high business value. Our team will evaluate and research your organization's existing workflows and procedures to develop the best RPA deployment approach. Our combination of in-depth technical knowledge and extensive commercial and industry expertise enables us to precisely identify and meet your requirements. Send us a message here, and we'll take it from there if you want to leverage the benefits of Robotic Process Automation for your business.

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