Medical science has advanced rapidly, allowing life expectancy to increase globally, but as lifespans increase, healthcare systems face rising demands for services, rising costs, and a workforce that cannot meet patient needs.Spending on healthcare simply isn’t keeping up. The healthcare system will not be sustainable without significant structural and technological changes. Health systems need a larger workforce, but despite the economy creating 40 million new jobs in the health sector by 2030, there could be a 9.9 million physician, nurse, and midwife shortage in the global health sector over the same period, according to the World Health Organization. Hence we need to ensure their time is used where it adds the most value & caring for patients. The Healthcare Industry is managed by highly skilled professionals and their time is extremely valuable. However approx. 40% of experts’ time is spent on non-value added activities. Enters Robotic Process Automation in Healthcare.
RPA in Healthcare can help automate most of these monotonous, non-value-added tasks, and free up your healthcare professionals on more important activities – taking care of us!
Processes can be automated in Healthcare using RPA with high accuracy, quality, and in promptly. Medical science has advanced rapidly, allowing life expectancy to increase globally, but as lifespans increase, healthcare systems face rising demands for services, rising costs, and a workforce that cannot meet patient needs.
The Healthcare Industry is managed by highly skilled professionals and their time is extremely valuable. However approx. 40% of experts time is spent on non-value added activities.
Enters Robotic Process Automation – Automation in Healthcare
RPA in Healthcare can help automate most of these monotonous, non-value added tasks and free up your healthcare professionals on more important activities – taking care of us!
Processes that can be automated in Healthcare using RPA with high accuracy, quality and in a timely manner.
Application of RPA in Healthcare
- Patient scheduling
- Insurance claims
- Case follow-ups
- Health plan management
- Staff Management
- Data Processing
- Data Entry & Migration
- Prior Authorization Process
- Medical Claim Process
- Appointment Scheduling/ Cancelation/ Change
- Recording audit and Regulatory Compliance
RPA Use Cases in Healthcare
RPA in healthcare can range from simple tasks like an auto-generated email responses to supporting single-click installations of complex software systems. Here are a few use cases of RPA in the Healthcare industry:
Patient Insurance Eligibility
The organization needed accurate and timely insurance eligibility verification for high volume, 100% manual processes to improve patient access and minimize delays in treatment; enabling clinics to perform the appropriate therapy services within the patient’s health care plan in promptly. RPA bots helped automate the manual processes, resulting in a 100% reduction in manual errors and a 60% decrease in man hours spent on these non-value added tasks.
Claim Management
Billing takes time after the delivery of healthcare service due to the complexity of claim management tasks. It includes processes such as entering, processing, and evaluating documents and data. Additionally, RPA-led claim management can eliminate human errors in the claims processing process, along with automating time-intensive tasks. It is quite possible to achieve significant gains from automation even with partial automation in reducing cycle times, lowering operational costs, and improving the experience of members and providers.
Automating Patient Appointment Scheduling
Appointments are often scheduled online. The registration process requires healthcare institutions to collect personal information, diagnoses, and insurance details. Using patient data to schedule appointments can be tedious. A patient's appointment must also be coordinated with different doctor's schedules and their availability in hospitals. The appointment schedule of a pediatrician must be adjusted if the patient has to be diagnosed by him. Furthermore, the hospital staff needs to notify its patients in advance in case any doctors cannot attend to their patients. Scheduling patient appointments can therefore be challenging. RPA in healthcare can alleviate all concerns about scheduling patient appointments. Data collection and processing can be automated with RPA bots. This approach allows RPA bots to optimize patient appointments based on diagnosis, location, doctor availability, and other factors.
Some of the benefits of RPA in the Healthcare industry are:
2. Enhanced Patient Experience : Enabling a positive patient experience is extremely crucial for healthcare providers. Effective RPA implementation in Healthcare helps healthcare providers automate mundane, rule-based, repetitive tasks with RPA bots, automating and streamlining tasks like data-entry, appointment, patient tracking, insurance claims, etc. This automation allows for a better patient dealing and enables them to offer a higher quality customer-service.
3.Increased Employee Satisfaction :Assigning tedious, and mechanical tasks to your workforce can impact your employees? satisfaction negatively can lead to higher employee turnover. RPA bots enable healthcare workers to focus their time and energy on high-priority, discerning tasks, through the automation of tedious and repetitive tasks.
4.Streamlined Workflow: There are several key aspects shared by healthcare providers and patients alike. These tasks include population wellness, case utilization management, and remote monitoring. The common theme amongst these tasks is that they all involve time-consuming and repetitive processes- a prime area for Robotic Process Automation.
A pioneer in the transition of healthcare to a digital industry, Craig Richardville argues that higher job satisfaction directly relates to better patient care as well as greater ROI for companies.
