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How Social, Mobility, Analytics and Cloud (SMAC) are critical for any ERP?

SMAC – The Nexus of Forces

SMAC, a term coined by Gartner, stands for Social, Mobility, Analytics and Cloud and all these four components form an integral part of the contemporary business and digital landscape. It is critical for every business to expand its customer base at minimal expense. For this they need to formulate better communication strategies, understand consumer behavior and respond to their queries efficiently. SMAC creates an ecosystem that allows a business to achieve all this. It leads to simplified and adaptive Businesses with faster processes and an informed decision making. Comprehensive ERP solutions like ebizframe helps organizations ride on all four components of SMAC to bring about substantial business growth.

Here is a brief description of the four components of SMAC

Social Media
A business benefits the most when customers, suppliers, and stakeholders associated with it, work in a collaborative environment. A cutting-edge ERP software like ebizframe can easily integrate with social networking platforms to provide such a collaborative environment. An organization can get in touch with their suppliers and customers who can access its Facebook page to find out newer developments or its latest requirements. Users can tweet about their requirements to suppliers and their queries can spread across a wider network via retweets. Users can also tweet or post information on their Facebook page regarding special Sales discounts or schemes, and can gather feedback from their customers right away. Such an instant exchange of information brings transparency into business, which helps in building stronger and more profitable relationships.

Newer ways to use smartphones or tablets are being constantly explored by businesses so that the routine tasks can be simplified and streamlined. Modern ERP solutions like ebizframe have adopted the current trend by being completely mobile and providing the much-needed flexibility to employees. A mobile ERP enables users to capture data in real-time and lets them take decisions based on alerts or information they receive on their mobile device. They can handle quotes, orders and receive Business Intelligence (BI) Reports on the go, and can even keep a tab on inventory from a remote location using a mobile ERP. Along with this, a mobile ERP enables managers to approve workflows and the Sales Team to plan and prepare for client meetings on the move.

Taking data driven decisions as well as corrective actions is crucial for the management. Using the Analytics option in contemporary ERP solutions like ebizframe, the management can do cross-functional analysis of data to achieve incisive insights, which can help them take those decisions. They can view data in multiple dimensions using powerful on-screen tools to have a better understanding of available information. The analytics tool makes the multi-dimensional (horizontal and vertical) drill downs into data possible, which lead to an insightful assimilation of information.

All modern ERP systems have an architecture which provide flexible deployment options. Users can host such ERP systems on either cloud or on their own premises. There are certain working environments where internet availability or bandwidth is a challenge. For such an environment the on-premises deployment is the best option. In case there is no internet connectivity issue and users are not apprehensive to run their business off the internet, then on-cloud deployment is a good choice to go along with. State-of-the-art ERP solutions like ebizframe can be easily hosted on virtual and dedicated servers so that a user’s business is online 24×7. A dedicated cloud ensures that a business is not bound by the limitations of shared services. Many providers like Amazon, Blue Host provide such services.

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