ESS's offshore outsourcing model for offshore software development guarantees cost savings upto 55% within the first 18 months with productivity increase and faster time-to-market. Robust processes, a rich portfolio of reusable frameworks, time zone advantages and seasoned project teams combine to deliver measurable business results to our offshore customers.
ESS follow the industry best practices of offshore development keeping focus on the basics of scope, schedule, budget, quality, measurement, and repeatability for maximum customer satisfaction.
1.Objectives and Expectations: We work closely with our client to understand and define upfront the objectives, scope, road map and deliverables. Our experience of working with more than 600 clients helps us.
2.Vendor Selection: Our CMM Level5 process, various laurels, track record of 600+ satisfied clients helps gain the confidence of our clients.
3.Org Structure: Clearly defined resource matrix with dedicated engineering team and experienced project manager supported by QA team work closely with our clients.
4.Engagement Type: We define the right engagement based pricing model upfront with the scope and closely monitor the control triggers.
5.Dev Process: We define the proof of concept, and follow a passed wise iterative development with prototyping within predefined delivery metrics.
6.Infrastructure: With extended state of the art infrastructure available the managers scope out the necessary set up for seamless execution.
7.Project Mgmt: High level milestone tracking reduce day to day micro management. We take into account development parameters like schedule deviation, defect density, effort and budget variance and customer satisfaction index.
8.Communication: We stress on quality and effective of communications as opposed to quantity. Leveraging on hi-tech communication infrastructure and fluent communication skills of our team members we provide seamless communication with our clients.
9.Visits and On-site Presence: In view of collaborative management we invest in team building and knowledge transfer to facilitate build operate and transfer.
10.Attrition: We plan and optimize our rich resource pool on the basis of domain expertise and functional experience. There is combined growth planning and cross training.
Infrastructure and Support
ESS’s Global Delivery Center(GDC) provides remote management services to manage customers' IT infrastructure. ESS’s facility incorporates state of the art technology infrastructure with a focus on reliability, security and scalability. We have a comprehensive physical security setup that ensures all project documents, data and services are secure and protected at all times
The services delivered from GDC are as follows:
24x7 infrastructure management
Monitoring
Administration
Diagnostics
Reporting
Trend-based consulting
The GDC provides standard SLAs and customer-specific SLAs using a combination of onsite and offshore resources to provide 24x7 services based on best-of-breed tools and adherence to the best IT process for service delivery.
EASTERN 
Services
